This policy is in addition to your rights under the Australian Consumer Law.
1. Our Guarantee to You
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Faulty or Damaged Items
If a product you purchased from us has a fault or does not match its description, we will provide a remedy:
3. Change of Mind Returns
Under NSW Fair Trading laws, we are not required to provide a refund or replacement if you simply change your mind, find the item cheaper elsewhere, or decide you no longer like the purchase.
4. Proof of Purchase
Please retain your receipt or order confirmation. To process any return, we require proof of purchase. This can include your tax invoice, or an online order confirmation.
5. Return Shipping
If a product is found to be faulty or does not meet a consumer guarantee, we will cover the cost of return shipping or reimburse you for reasonable postage costs.
6. Contact Us
To discuss a return or warranty claim, please contact our team at:
1. Our Guarantee to You
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Faulty or Damaged Items
If a product you purchased from us has a fault or does not match its description, we will provide a remedy:
- Major Faults: We will provide a replacement. A major fault is defined as an issue that would have stopped you from buying the item if you had known about it, or if the item is unsafe.
- Minor Faults: We may choose to repair the item within a reasonable timeframe. If we cannot repair it, you will get a replacement.
3. Change of Mind Returns
Under NSW Fair Trading laws, we are not required to provide a refund or replacement if you simply change your mind, find the item cheaper elsewhere, or decide you no longer like the purchase.
- Please note that for hygiene reasons, earpieces cannot be returned for change of mind.
4. Proof of Purchase
Please retain your receipt or order confirmation. To process any return, we require proof of purchase. This can include your tax invoice, or an online order confirmation.
5. Return Shipping
If a product is found to be faulty or does not meet a consumer guarantee, we will cover the cost of return shipping or reimburse you for reasonable postage costs.
6. Contact Us
To discuss a return or warranty claim, please contact our team at:
- Email: [email protected]
